PERTH METRO: INSTALLATION & REPAIRS

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PERTH METRO: INSTALLATION & REPAIRS

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    • Shipping policy

    Delivery and Installation

    36. Risk in the Goods passes to you on the earlier of delivery, completion or installation.

    37. Any delivery or installation dates specified by us are approximates only. We will not be liable to you for any delay in delivery or installation regardless of the reason for the delay. You are not entitled to cancel your order because it has been delayed.

    38. We will make every reasonable attempt to address any delays as soon as practical and complete as soon as possible.

    39. If for any reason beyond our control, we are unable to effect delivery or provision of Goods or services to you, then we may (in our discretion) cancel your order (even if it has already been accepted) by notice in writing to you.

    40. The installer will make contact with you by no later than one day before the installation date to give an approximate time frame for attendance to perform the installation of the Goods (if applicable).

    41. Where we are not installing the Goods and we have agreed to deliver the Goods (either personally or via a courier or freight service), delivery will be made as per your instructions. We may in our discretion elect to deliver the goods even if there is no one at the delivery site to accept delivery. For the avoidance of doubt, we may leave the goods at the delivery address provided by you without requiring a signature for delivery. We will not be liable to you for any loss, theft or damage of any delivered goods. If we are required to re-attend for delivery (if delivery could not be finalised on the booked date), then we are entitled to charge you an additional delivery fee of $50.

    42. In relation to installations, we are not responsible for any electrical fittings, wires, sewerage, soak-wells, reticulation, gas fittings, water pipes or alarm systems. You must advise us of the location of any of the foregoing before we commence installation of your Goods. We will not be liable to you if we drill, dig or fix into any of the foregoing if you have not expressly advised us of their specified location.

    43. If an alarm system needs to be disengaged for installation you are responsible for rearming or reconnecting the alarm system.

    44. Whilst all reasonable care will be taken whilst drilling, digging or fixing during installation, we will not be liable to you for any masonry, rendered or other surface cracking, collapsing or otherwise being damaged.

    45. Where we are installing into the ground, you must ensure that all ground surfaces are level otherwise the Goods will not sit level with the ground. This includes uneven concrete/pavers surrounding the Goods. Where paving is completed prior to our installation we may need to lift pavers at each post to lay concrete footings. If this is required, we will replace existing pavers into their original position where possible. Whilst we will use reasonable efforts to not cause unnecessary damage to the pavers and reinstate them when installation is completed, you expressly acknowledge that relaying and cutting of pavers is not included in our quotations and you are responsible for arranging a third party to attend to same where necessary.

    46. Our quote includes the installation of goods in soft (soil/grass) grounds. Rocky grounds or other obstacles may require the use of machinery which will attract additional costs on account of the hire of the machinery and labour.

    47. Installation onto concrete slabs, liquid limestone or poured concrete paving may require core drilling or plated feet for ground mounted Goods and may, in our discretion, attract additional costs on account of fixings, drill hire and/or labour.

    48. Limestone has different properties depending on the limestone product. We will select the fittings most suitable to the limestone but provide no warranty with respect to same.

    49. Height restrictions apply to installations on single brick walls to ensure the Goods remain structurally sound when loaded up with heavy items. The installer will assess the installation wall and make general recommendations to you as to the height of installation. We will not be liable to you if you choose to ignore such recommendations.

    50. You must ensure that nothing in the surrounds of the Goods will cause damage to the Goods, and it is your responsibility to ensure that the environmental conditions are appropriate for the Goods. If our personnel advise you that the Goods are not suitable for the requested application and you choose to proceed, you will be solely liable for any damage or other issues arising in relation to the Goods (or its surrounds).

    51. We reserve the right to touch up minor scratches on site on pre-painted surfaces on our range of Goods. We take no responsibility for any paint rubs or scuffing’s from use of the Goods.

    52. It is your responsibility to ensure that access to the installation site is unobstructed and suitable for vehicle access.

    53. You must ensure that the area for installation is clear and free of any hazards. We may, in our absolute discretion, refuse to install any products in any location that has not been cleared or that we otherwise determine to be unsafe.

    54. Goods cannot and will not be installed around objects, this causes safety issues and may result in damage to those objects or the Goods.

    55. It is your responsibility to ensure the Goods (including the placement of installation and characteristics of the Goods) are in compliance with any local government, strata, gas/electricity/water provider requirements.

    56. We will not tolerate any abuse or unsatisfactory behaviour and we will remove our personnel if we consider it appropriate to do so.

    57. Where we are engaged to provide clothesline removal services, we confirm that such services include the dismantling of the old unit from its fixtures or the ground and/or taking it (or part of it) away off-site for disposal. Our dismantling service fee is the same whether or not you have dismantled the old unit from its fixtures or the ground and we are only required to dispose of it. We will endeavour to cut ground mounted clotheslines below ground (leaving part of the post below the ground). Old concrete in the ground will not be removed. We will not be liable to you for any damage to any property attributable to the dismantling service. We will not be liable to you, or any other person, for any injury to person resulting from any part of the post or footings remaining in place after the dismantling service.

    58. If we have to reattend the site because you failed to comply with any of the foregoing requirements, or if we have to assist with any clearing of the site or objects within the excluded zone noted above, then we are entitled to charge an additional call out fee (as the case may be) of $95 plus labour on a time spent basis (both plus GST).